Privacy Policy

Introduction

This Privacy Policy sets out how our art marketplace platform collects, uses, and protects any personal information that you provide to us when you use our platform.We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our platform, then you can be assured that it will only be used in accordance with this privacy statement.

Who are we

CompletelyArt is a brand, registered under the laws of the Federal Republic of Nigeria with registration number RC 8538549 and located in Lagos, Nigeria.

What Information We Collect

We may collect the following information:

• Contact Information: Name, email address, phone number, social media handle(s).
• Professional Details: CV particulars such as Job title, company name, industry, role in fashion or creative business.
• Engagement History: Event attendance, email open/click behavior, sign-up sources.
• User Preferences: Topics of interest, preferred communication channels.
• Content Submissions: Testimonials, survey responses, comments, feedback, and other information relevant to customer surveys and/or offers.

These help us personalise our service to you.

In addition, we may automatically collect certain information about your device and usage of our Website, such as:

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Screen resolution
• Operating system type and version
• Usage data, such as the date and time of your visit, the pages you view, and the duration of your visit

We may use cookies and other tracking technologies to collect this information. Cookies are small data files that are placed on your device when you visit our website. You can disable cookies through your device or browser settings, but doing so may limit the functionality of the website.

What We Do with the Information We Collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Share updates on events, and resources.
• Send promotional emails about new products, special offers or other information which we think you may find interesting.
• Tailor our campaigns to better serve user interests.
• Conduct surveys and gather feedback.
• Improve our communication strategy and platform experience.
• Promote community stories or testimonials (with prior consent).
• Internal record keeping.
• Improve our products and services.
• Comply with our legal obligations.
• Detect and prevent fraud and other unauthorized activities.

Storing your information:

We store your information securely in our Lagos office, and only our staff and businesses we work with can access it. We use physical, electronic and management processes to keep your information safe. For example:

• Data is stored on secure platforms and CRM tools with access limited to authorized staff.
• We implement technical safeguards (e.g. password protection, encryption) to prevent loss, misuse, or unauthorized access.
• All our staff are trained in information security, and
• We limit access to your information according to the strict client confidentiality laws that apply to business

Sharing your information:

We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and analytics. These service providers are authorized to use your personal information only as necessary to provide these services to us. We may also share your information with third parties in the following circumstances:

• With your consent
• In response to a subpoena, court order, or other legal process
• To protect our rights, property, or safety or the rights, property, or safety of others
• In connection with a merger, acquisition, or sale of all or a portion of our business

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Aside from these, we might also occasionally share your information with other contractors and groups like marketers, advisors, data storage and payment service providers, and only on a need-to-know basis. To find out how other groups use your information from our website, see their privacy policies.

It’s possible that these groups store some of your information overseas under different information privacy laws and disclosure obligations to Nigeria.

We will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Nigerian Privacy Regulation or we will take such steps as are reasonable in the circumstances to protect your personal information in accordance with the Nigerian Privacy Regulations.

We will never sell your information. However the government might ask for your information, for example through certain laws or a court order. This might include the police investigating a crime, or a court hearing for failure to pay. If this happens, we’ll comply. If CompletelyArt is ever sold, your personal information will also be shared with the new owner.

Remember, when reaching out to us online, we can’t guarantee that your information hasn’t been intercepted by someone else before reaching us. That’s your responsibility!

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no data transmission over the Internet or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of your information

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the platform, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us: info@completelyart.ng.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Children’s privacy

The website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are under 13, do not use the website or provide any information to us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on the website prior to the effective date of the changes. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the information we collect. Your continued use of the website after the effective date of any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the terms of the revised Privacy Policy, you may choose to discontinue using the website.

Handling Payments

Unless otherwise specified, payments are made by credit card, bank transfer or other means via external payment service providers. In general and unless otherwise stated, users are requested to provide their payment details and personal information directly to such payment service providers. We aren’t involved in the collection and processing of such information: we will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.

The Rights of Users

Users may exercise certain rights regarding their Data processed by the Us.

In particular, Users have the right to do the following, to the extent permitted by law:

I. Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

II. Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

III. Access their Data. Users have the right to learn if Data is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

IV. Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

V. Restrict the processing of their data. Users have the right to restrict the processing of their data. In this case, we will not process their data for any purpose other than storing it.

VI. Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from Us.

VII. Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.

VIII. Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Additional information about Data collection

Legal action

The User’s Personal Data may be used for legal purposes by Us in Court or in the stages leading to possible legal action arising from improper use of this website or any related Services. The User declares to be aware that We may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Platform may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Platform (System logs) or use other Personal Data (such as the IP Address) for this purpose

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from Us at any time. Please see the contact information at the end of this document.

Definitions and Legal references

I. Personal Data (or Data): Any information that directly, indirectly, or in connection with other information, including a personal identification number, allows for the identification or identifiability of a natural person.

II. User: The individual using this Platform.

Contact Us

If you have any questions about this Privacy Policy or our treatment of your personal information, please contact us at info@completelyart.ng.